Returns & Refunds
At Spruce Up, we strive to make every item you receive from us bring you joy. We also understand that things don’t always work out as planned. Follow the six simple steps below to return or exchange your item.
Inspect your item
Try to unpack and assemble your item the day it arrives. If the item is not perfect, email firstname.lastname@example.org and we'll arrange for a replacement to be sent.
Save your packing materials
Avoid the headache of having to buy new materials and save the original packaging if you decide to return your item.
Set up & style your room
If you have questions or need advice, you can send pictures to one of our stylists through chat so they can provide helpful tips and tricks.
Let us know what went wrong
We want to get it right next time. Was the item too big or too small? Not the quality you expected? Please let us know so we can delight you next time.
Return shipping is free
We will issue a refund to your original form of payment unless you would prefer an exchange or Spruce Up Credit instead. Note: We cannot refund your delivery shipping fee.
Let us know within 30 days
If you are not delighted, email our support team within 30-days of delivery and we will send you a return shipping label and instructions for Pick Up or Drop Off.