Frequently Asked Questions
What does Spruce Up do?
Spruce Up, inc. is a home decor online retailer that curates a personalized boutique for each individual customer on its website every day powered by its proprietary Style Genome. By creating an immersive and engaging shopping experience featuring hundreds of personalized product recommendations, Spruce Up invites shoppers to discover a wide assortment of curated products that are just the right match for their bespoke style in their homes. Spruce Up’s wide variety of merchandise spans unique products from up-and-coming brands alongside favorites from household names, giving customers hundreds of personalized product recommendations to discover, delivered on a fun mobile-first shopping experience that sparks inspiration and joy.
What problem does Spruce Up solve for?
Customers want their homes to reflect who they are, but even design-savvy shoppers struggle to “pull it all together”. The internet has brought endless selection, but finding the right furniture and decor items is an extremely time consuming process and prone to expensive mistakes. Shoppers succumb to decision fatigue and buyer freeze. Spruce Up leverages curation and data science trained by experts to help you discover just the right items for your home.
How does Spruce Up work?
Take our style quiz, rate products in our ‘style tuner’ and create your individualized style profile. This ensures that everything we show will be personalized to your unique tastes. Don’t forget to Register to save your style profile and start your journey on personalized shopping!
We curate a personalized boutique to each room in your home based on your style profile. Discover affordable everyday luxury products tailored to your individual lifestyle. You can save items to your favorites and discover new handmade decor, eco-friendly brands, and trending products for every nook in your home.
Heart all the items you love and buy what your heart desires all in one place, shipped direct to your home. Every product is backed by our 100% joy guarantee, best price matching, and free returns.
What products and brands do you sell and how do I know if I am getting the right quality items?
We hand-select every brand and evaluate and review each product based on designer criteria including quality, style and value. Our curated marketplace offers the best products from both well-known and hard-to-find brands. We offer iconic products from brands like Kartell, hard-working staples from well known companies like Loloi Rugs, as well as handcrafted items from brands that we can’t wait to introduce you to! We are always on the hunt for the best pieces at the best value, and we strive to offer brands that are socially and environmentally conscious. See our brand page for more about our partners.
What do your products cost and how do I know if I am getting value for my money?
Fast furniture is quickly becoming tired and wasteful. We curate only the best quality products to reduce waste and help you save money. Our price points reflect the quality of our designer-curated offering bringing you the best in affordable everyday luxury combining price points from good, better, best. For example, for your master bedroom you can choose bedding set in hiqh quality egyptian cotton for $189 to high-end linen set that will last for decades to come for $800.
How does Spruce Up personalization work?
Our proprietary expert-trained AI powers the “Style Genome”, which maps customer design preferences to product design aesthetics to create accurate matches of items to love and curates a personalized boutique of high-quality, everyday luxury items in real-time for every room in your home.
We gather high-signal data points about your preferences in style, colors, materials and other design aesthetics to create your individualized style profile. Continue tuning in your style on our ‘style tuner” until the style description feels accurate and you are seeing products in the styles you love. Based on our proprietary design taxonomy that spans over 1 trillion potential product permutations we match you with just the right items and curate a personalized boutique to each room in your home - in real time.
You give us feedback and heart the items you love to your favorites and we continue an ongoing personalized discovery experience of items that fit your home and your lifestyle. The more you rate products, the more personal your shopping becomes and uniquely you.
What if I don't find something I love from Spruce Up?
Our goal is to make sure you are delighted! Just tune your style more by rating products in our style tuner until you see your style dial fitting your style. Then go on and refresh your boutiques and rate more items. Remember, the more feedback you provide, the better personalized the experience becomes. Finally, you can also connect with one of our stylist via chat to let them know what you are looking for.
How does price matching work?
If you find one of our items for a lower price elsewhere, we will match that price. Read more about Spruce Up’s price matching policy
How do I track my shipment?
When your order is processed, you will receive an email containing a tracking number and confirmation that your package has been shipped. Access your Order History and tracking information at any time under “Your Account”. Read more about Spruce Up’s shipping policy
How do you charge for shipping?
We charge a standard 10% for shipping. An additional fee of $100 may be charged to orders containing oversized products. Read more about Spruce Up’s shipping policy
What is the return policy?
Our 100% joy guarantee means that we want you to love your purchase, so if you need to return an item for any reason we’re here to make it easy. We will provide you with a complimentary return shipping label when a return is requested within 30 days of receiving your purchase. All items must be unused and sent back in the original packaging. If your item is marked as “Final Sale” or “Made to Order”, it is not eligible for return. We do not refund original shipping charges. Read more about Spruce Up’s return policy