We're hiring!

The Order Management & Customer Service Specialist manages all product orders, and will work closely with our sales/stylist team to ensure best-in-class customer service for our customers. They are also the main point of contact with our vendors, and will ensure that every order is processed and delivered on time. This position is part-time to start with a potential to go full-time. 

A strong business acumen, basic accounting skills and the ability to reason through ever changing scenarios are necessities for this position. Taking the initiative and the ability to anticipate problems before they happen are also essential for success. Some retail and/or e-commerce experience is a plus, and prior customer service experience is helpful. The candidate must work well with a team of people. If you have an "all hands on deck" attitude, enjoy a large amount of responsibility, and like to ask the question “how can we work smarter and more efficiently?”, this position is for you!

  • Comfortable entering and retrieving data on web-portals, etc. 
  • Basic knowledge of distributor, retail and e-commerce (drop ship) sales models 
  • Customer service experience with superior written communication skills
  • Basic knowledge of accounting principles 
  • Excellent math, organization, and time management skills 
  • Ability to work in a fast paced, performance based environment

Order Management & Customer Service Specialist

Job Requirements:

  • Process and track all incoming sales orders and place purchase orders as needed 
  • EDI, web portal based
  • Manage company's shipping vendors - FedEx, Freight Carriers 
  • Schedule and facilitate deliveries as needed
  • Reconcile and process vendor invoices for payment
  • Communicate with customers regarding returns, product issues or delivery.
  • Office management tasks as needed

Job Duties:

Spruce Up, Inc is the first company to create an AI-enabled, personalized e-commerce experience for the home. Shopping for furniture and decorative items online can be stressful and time consuming, and prone to expensive mistakes. We simplify the process of finding “just the right thing(s)” curating a personalized mini-boutique that is unique to your home, your lifestyle, budgets, and needs.

Preferred Skills/Qualification: 

  • Experience with EDI / Vendor Portals 
  • Accounting software experience (Quickbooks or Xero)
  • Customer service experience (Zendesk)
  • Database set-up and management 
  • Bachelor’s degree

Job Description:

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